Insurance is a mechanism through which persons transfer risk(s) to insurance companies at a fee called premium. Insurance companies in return promise to pay for the insured loss should it occur.

An insurance policy is a document evidencing the existence of an insurance contract. An insurance policy contains terms and conditions of the contract. It is important to obtain, read and understand your insurance policy

There are two forms of insurance namely life (long term) and general (short term) insurance. Life insurance are contracts for more than one year while general insurance c

Yes. However, under life insurance contracts this action must be taken within the first thirty (30) days after receiving and before signing the policy document. In case you do not sign the policy within the thirty days, you will be refunded the whole premium paid less withholding tax. Regarding general insurance contracts, cancellation of the policy will lead to a proportionate refund of the premiums so far paid.

Failure to pay insurance premiums as stipulated under the contract is a breach of policy terms and leads to termination of the contract by the insurer. If it is a life policy that has lasted for more than three years then it has acquired surrender value. You may claim for the surrender proceeds

You must report any loss or damage to the insurance company in time and submit all the necessary documents requested by your insurer. You are required to co-operate with the insurance company to facilitate the smooth handling of the claim.

In the event your insurer has declined your claim and you are not satisfied with their decision, you can contact Betlink Insurance through this email: infor@betlinkinsurance.co.ke. You should then write a letter detailing the complaint and address it to the CEO, IRA P. O. Box 43505-00100, Nairobi.

If you have a life insurance policy and your insurance company collapses, the life fund becomes closed and becomes fully protected by IRA. The fund may as well be sold to another insurer. Your policy therefore, remains valid and you should continue paying premium throughout the remaining period of the policy. Failure to continue paying premiums leads to termination of the policy by the statutory manager. You will then claim under the policy immediately it matures.